Contact AmeriHealth Caritas Delaware
Members are invited to take a brief survey and let us know how we’re doing. Your feedback counts. Your answers are anonymous. Taking this survey is optional and won’t affect your benefits in any way.
Have a question or want more information about AmeriHealth Caritas Delaware? Use the contact information below to get in touch.
Help in other languages
We provide free aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).
We also provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact AmeriHealth Caritas Delaware 24 hours a day, seven days a week, at:
- Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
- Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).
Haitian Creole:
Spanish:
Vietnamese:
Members
If you have a question about your benefits or how to join AmeriHealth Caritas Delaware, check your member handbook.
By email
If you want general information about a health care topic, email the Nurse Call Line. They will call you back within 24 hours.
If you can't find an answer in your member handbook, send us a secure email through our secure contact form.
By phone
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For questions about... |
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AmeriHealth Caritas Delaware, your benefits or how to join |
AmeriHealth Caritas Delaware Member Services:
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Help during a behavioral health crisis |
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Your health when you can't get in touch with your primary care provider (PCP) |
Nurse Call Line: |
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Setting up a ride to a doctor's appointment |
ModivCare: |
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The status of your scheduled ride |
Where's My Ride? |
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Your pharmacy benefits |
Pharmacy Member Services:
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Filing a grievance |
AmeriHealth Caritas Delaware Member Services:
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Suspected fraud or abuse |
Fraud Hotline: |
Medical records
For medical records, contact:
- AmeriHealth Caritas Delaware
Attn: Compliance Department
220 Continental Drive, Suite 300
Newark, DE 19713 - Fax: 1-302-722-4355
Providers
The best partnerships are formed by staying in touch. If you have questions about us, contact your Account Executive or email DelawareProviderNetwork@amerihealthcaritas.com.
Contact us by phone
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For questions about... |
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AmeriHealth Caritas Delaware |
Provider Services: |
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Prior authorizations |
Utilization Management: |
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Behavioral health prior authorizations |
Behavioral Health Utilization Management: |
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Prior authorization after hours
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24/7 Nurse Call Line: |
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Long-term services and supports prior authorizations |
Utilization Management: |
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A medical determination |
Peer-to-peer line |
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Appeals |
Peer-to-peer line |
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Claims |
Provider Services: |