Skip to Main content
Home > About us > Contact AmeriHealth Caritas Delaware

Contact AmeriHealth Caritas Delaware

Have a question or want more information about AmeriHealth Caritas Delaware? Use the contact information below to get in touch.

Help in other languages

We provide free aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille, audio, accessible electronic formats, other formats).

We also provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact AmeriHealth Caritas Delaware 24 hours a day, seven days a week, at:

  • Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
  • Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).

Members

If you have a question about your benefits or how to join AmeriHealth Caritas Delaware, check your member handbook.

By email

If you can't find an answer in your member handbook, send us a secure email through our secure contact form.

By phone

For questions about...

Call...

AmeriHealth Caritas Delaware, your benefits or how to join

AmeriHealth Caritas Delaware Member Services:

  • Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
  • Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).

Help during a behavioral health crisis

  • Northern Delaware (New Castle County): 1-800-652-2929.
  • Southern Delaware (Kent and Sussex Counties): 1-800-345-6785.

Your health when you can't get in touch with your primary care provider (PCP)

Nurse Call Line:
1-844-897-5021.

Setting up a ride to a doctor's appointment

LogistiCare:
1-866-412-3778.

The status of your scheduled ride

Where's My Ride?
1-866-896-7211.

Your pharmacy benefits

Pharmacy Member Services: 

  • Diamond State Health Plan: 1-877-759-6257 (TTY 711).
  • Diamond State Health Plan-Plus: 1-855-294-7048 (TTY 711).

Filing a grievance

AmeriHealth Caritas Delaware Member Services:

  • Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
  • Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).

Suspected fraud or abuse

Fraud Hotline:
1-866-833-9718.

Providers

The best partnerships are formed by staying in touch. If you have questions about us, contact your Account Executive or email DelawareProviderNetwork@amerihealthcaritas.com.

Contact us by email

If you can't find an answer in your provider handbook, send us a secure email through our secure contact form.

Contact us by phone

For questions about...

Call...

AmeriHealth Caritas Delaware

Provider Services:
1-855-707-5818.

Prior authorizations

Utilization Management:
1-855-260-9544, 8 a.m. to 5 p.m., Monday through Friday.

Behavioral health prior authorizations

Behavioral Health Utilization Management:
1-855-301-5512, 8 a.m. to 5 p.m., Monday through Friday.

Prior authorization after hours

 

24/7 Nurse Call Line:
1-855-216-6065.

Long-term services and supports prior authorizations

Utilization Management:
1-855-260-9544, 8 a.m. to 5 p.m., Monday through Friday.

A medical determination

Peer-to-peer line
1-855-396-5770.

Appeals

Peer-to-peer line
1-855-396-5770.

Claims

Provider Services:
1-855-707-5818.